MI QUIFATEX DIGITAL CHANNEL: 4 YEARS STRENGTHENING OUR CUSTOMERS OPERATIONS

Since its launch, Mi Quifatex has established itself as a digital channel that facilitates customers' purchasing management, providing an agile, autonomous experience available 24 hours a day.

This March 15, Mi Quifatex celebrates four years supporting customers in managing their purchases, consolidating itself as a platform that combines technology, efficiency, and service to optimize the commercial relationship with Quifatex.

Designed to simplify purchasing processes, Mi Quifatex allows customers to generate orders in real time, from any location and device, ensuring timely supply and better inventory management for their businesses.

A PLATFORM THAT OPTIMIZES PHARMACY MANAGEMENT

Over these four years, Mi Quifatex has been a key tool enabling customers to manage their purchases more efficiently and autonomously.

Through this digital channel, customers can:

• Place orders 24 hours a day, 7 days a week.
• Effectively plan their purchases.
• Track the status of their orders in real time, from preparation to delivery.
• Check their account statements and electronic documents immediately.
• Access personalized remote support to resolve questions quickly.

These features help reduce reprocessing, optimize management time, and strengthen customers' daily operations, providing greater autonomy in commercial decision-making.

OMNICHANNEL STRATEGY: GETTING CLOSER TO OUR CUSTOMERS

At Quifatex, we believe that technology should complement and strengthen the relationship with our customers. For this reason, Mi Quifatex is part of an omnichannel commercial management strategy that integrates different touchpoints to offer a more complete and efficient experience.

While the digital channel allows customers to manage their orders quickly and independently, the Quifatex commercial team continues to provide strategic support, specialized advice, and personalized solutions for the growth of each pharmacy.

This omnichannel approach allows customers to interact with Quifatex through different digital and in-person channels according to their needs, strengthening the commercial relationship and creating a more agile and closer experience.

FOUR YEARS BUILDING VALUE TOGETHER WITH OUR CUSTOMERS

The growth and consolidation of Mi Quifatex has been possible thanks to the trust of customers who use this platform as part of their daily operations.

Through this digital channel, Quifatex continues to drive the transformation of commercial management in the sector, integrating technology, service, and proximity to create solutions that add value to its customers’ businesses.

CONTRIBUTING TO THE WELL-BEING OF ECUADORIAN FAMILIES

At Quifatex, we believe that working together with our customers and strategic partners is essential to continue building a more accessible and efficient healthcare system.

Every customer who optimizes their purchasing management, maintains an adequate supply of products, and provides better care to their patients contributes directly to the well-being of the communities they serve.

For this reason, initiatives like Mi Quifatex are part of the company's commitment to its purpose:

"We improve lives by contributing to the health and well-being of Ecuadorian families."

Through collaboration with our customers, partners, and strategic allies, we continue strengthening an ecosystem that connects innovation, service, and commitment to the country’s health.